kotlovartex1. How to contact us
Email RoseBrandl74@hotmail.com with your course name, purchase date, order reference, and the reason for your request. Do not include full card details. You may also contact VIZANTI ROSTYSLAV at Ezera iela 9, Madona, Madona pilsēta, Madonas novads, LV-4801, Latvia or +37128872258. Support hours: Monday–Friday, 9:00–18:00 UTC.
2. Withdrawal and cancellation
Where EU/EEA consumer withdrawal rules apply, you generally have 14 days from the conclusion of a distance contract to withdraw without giving a reason. A clear email stating your decision is sufficient. For digital content, this right can end after supply begins only if the legally required prior express consent, acknowledgement, and confirmation conditions are met. Merely clicking Buy or opening this website does not provide that consent. If those conditions have not been met, we do not treat delivery as removing your withdrawal right.
3. Faulty or misdescribed content
If a guide is corrupted, cannot be opened with a compatible PDF reader, or materially differs from its description, contact us. We will investigate and provide a correction or replacement where appropriate. If the problem cannot be resolved as required by law, you may be entitled to a price reduction or refund. These rights are not limited by the withdrawal period.
4. Missing delivery and duplicate payments
If your guide has not arrived within 2 business days of payment confirmation, check your spam folder and contact us. We will verify the order and arrange delivery or an appropriate remedy. If you believe you paid twice for the same order, provide the transaction references so we can check and refund a confirmed duplicate charge.
5. Processing a refund
Where a refund is due, it is normally sent through the original payment method. Statutory time limits apply; for a valid withdrawal we refund without undue delay and within 14 days of being informed. Your payment provider or bank may need additional processing time before the funds appear. We will communicate the outcome using the email associated with your request.
6. Scope of this policy
There are no physical returns and no recurring subscription to cancel. No blanket “all digital sales are final” rule applies. Your mandatory consumer rights remain intact, including remedies for content that is not supplied or does not conform to the contract.